Refund policy

Stylepop — Return and Refund Policy

At Stylepop, we want you to love what you order! However, since we operate on a direct-to-consumer fulfillment model, we follow a strict but fair policy to ensure structural transparency for our customers and protect our service quality.

Please read through our guidelines carefully before initiating a return request.

1. The Return Window

  • Eligible Window: You have 5 days from the date of delivery to request a return or exchange.

  • Damaged / Defective Items: If you receive a damaged, defective, or incorrect product, you must notify us within 48 hours of delivery with clear photographic or video proof.

2. Eligibility Criteria for Returns

To be approved for a return or exchange, your item must meet the following baseline conditions:

  • The item must be completely unworn, unused, unwashed, and in its original condition.

  • All original tags, labels, and original protective packaging must be fully intact.

  • Outer packaging boxes or bags must not be discarded until you are sure about the product.

Non-Returnable Items: For hygiene and customization reasons, we cannot accept returns on innerwear, swimwear, jewelry, cosmetics, personalized items, or products purchased during clearance/final flash sales.

3. The Return and Refund Process

 

1.Raise a Request:Within 5 days of delivery.

Send an email to pavani.stylepop@gmail.com. Include your Order Number, the reason for the return, and attach clear photos/videos of the product (especially if it is damaged or incorrect).

2.Verification & Approval:24 - 48 Hours.

Our support team will evaluate your request. Once verified, we will send an email confirming whether your return is approved.

3.Reverse Pickup / Self-Shipping:3 - 5 Days.

Depending on your pin code, we will attempt a reverse courier pickup. If reverse pickup is unavailable for your zone, we will ask you to courier the product back to our warehouse partner and share the tracking slip.

4.Quality Inspection:Upon arrival at warehouse.

Once received at the facility, the product undergoes a physical quality check to ensure it meets our eligibility criteria.

5.Refund Issuance:Final Step.

Upon successful inspection, your refund will be triggered immediately.

 

4. Refund Methods and Timelines

Once your return is inspected and approved, the money will be returned to you based on your original payment method:

  • Prepaid Orders (Credit/Debit Card, UPI, Net Banking): The refund is credited back directly to the original payment source within 5 to 7 business days after approval.

  • Cash on Delivery (COD) Orders: If you paid via COD, we will issue your refund via an Online Bank Transfer (NEFT) or as a Digital Store Credit Voucher (valid for 1 year), according to your preference. You will be required to securely share your bank account details via email when requested.

5. Return Shipping Costs

  • Defective/Wrong Items: If the error is ours (damaged package or completely wrong item received), Stylepop will bear 100% of the return pickup and replacement costs.

  • Size/Preference Changes: If you are returning an item due to a change of mind, sizing preferences, or subjective fit issues, a nominal processing/restocking fee of ₹99 will be deducted from your final refund amount to offset reverse logistics.

6. Order Cancellations

You can cancel your order free of charge within 12 hours of placing it. Once the order has been processed and handed over to our shipping partner, cancellations are not permitted, and you will have to wait for the package to arrive to initiate a standard return.

For any further queries, feel free to reach out to our team at pavani.stylepop@gmail.com.

💡 Strategy Tips for Dropshipping in India:

Because dropshipping returns can sometimes go back to a local processing partner rather than an international supplier, consider these practical steps:

  1. Unboxing Videos: Encourage your customers on the checkout or confirmation page to record a quick "unboxing video." This protects you from false damage claims and allows you to hold your suppliers accountable if they send damaged items.

  2. Size Charts: Make your sizing charts highly visible on product pages. In India, fashion returns happen most frequently because of size mismatches.